Returns and Refunds

Your satisfaction is our top priority at Cosymug. If you’re not entirely happy with your purchase, here’s how our return and refund process works:

  1. Return Policy: Items can be returned within 30 days of receipt for a full refund or exchange. To be eligible for a return, items must be unused, in the original packaging, and in the same condition as received.

  2. Initiating a Return: To start a return, please contact our customer service with your order number and reason for return. We will provide you with instructions and a return shipping label.

  3. Refund Processing: Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.

  4. Exceptions: Certain items, such as perishable goods, custom products, and personal care items, may not be eligible for returns. Please check our product pages for specific return information.

For any questions regarding our return policy, please contact our customer support.